Terms and Conditions

About Us
This web site is owned and operated by Quilters Haven Ltd you can read more About Us here. We are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using our Contact Us page or use the details below.

Our Contact details:
Quilters Haven
68 High Street
Wickham Market Suffolk
IP13 0QU
United Kingdom

Phone: 01728 746314 or 01728 746275
Email: quilters.haven@btinternet.com

VAT Registration Number:
637903617

Company number:
04499750

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept SagePay and PayPal, and we also accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling
The postage and packaging charges to all regions are listed below.

Delivery Schedule
We try to send out orders the same day as we recieve them. However delays to orders may occur if we are out of stock of items or incorrect postage details are given.

Please inform us as soon as possible if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your name and order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders
If your item is not in stock, we can back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 20% VAT (Value Added Tax) is added. All other orders are VAT free.
Credit Card Security
When the order is placed on our website, credit card numbers are encrypted using a secure payment gateway hosted by Sage Payments. Payments are processed and the data protected meeting PCI DSS (Payment Card Industry Data Security Standard) the highest level of bank-approved security.
Guarantee
We guarantee your satisfaction. We are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using our Contact Us page
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01728 746275 (International +44 01728 746275)  or write to us at 68 High Street Wickham Market Suffolk IP13 0QU United Kingdom
Privacy Policy
Quilters Haven do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. We cannot except the return of cut fabrics, books, patterns and kits. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Visa Credit and Debit payments supported by Worldpay Visa Electron payments supported by Worldpay Mastercard payments supported by Worldpay Maestro payments supported by Worldpay American Express payments supported by Worldpay Diners payments supported by Worldpay JCB payments supported by Worldpay Laser payments supported by Worldpay ELV payments supported by Worldpay